Frequently Asked Questions
Everything you need to know about our organic hair care solutions and ordering process.
Are your products safe for color-treated hair?
Yes, all our products are 100% sulfate-free and formulated with natural botanicals that help maintain color vibrancy while providing deep hydration.
What is the typical shipping timeframe?
We process orders within 1-2 business days. Standard shipping usually takes 3-5 business days within the continental United States.
Do you offer international shipping?
Currently, we ship to the US, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your hair type, you can return it for a full refund or exchange, even if it has been opened.
Are your ingredients ethically sourced and cruelty-free?
Absolutely. We are Leaping Bunny certified and source all our raw ingredients from sustainable, fair-trade suppliers who do not test on animals.
How do I know which product is right for my curl pattern?
We recommend taking our 'Hair Quiz' located on the homepage, or checking the product descriptions which specify suitability for types 2A through 4C hair.